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SHIPPING POLICY

At Nerieshair, we are dedicated to delivering premium quality hair products with care, speed, and reliability.

Order Processing & Shipping Timeline

All in-stock items are processed and shipped within 7 business days from the date of purchase.
Orders placed on weekends or public holidays will be processed the next business day.

Shipping Confirmation


Once your order is shipped, you’ll receive a confirmation email along with tracking details so you can follow your package every step of the way.

What're your standard shipping times?



Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery timelines will be displayed during checkout for your convenience.



Delays

We always strive to ship on time, but delays may occur due to:

  • High order volumes
  • Courier or carrier delays
  • Weather, customs, or supply chain issues

If there is a significant delay, our team will notify you promptly.

Need Help?


If you have any questions about your order or shipping status, please contact us at info@nerieshair.com.

Return & Exchange Policy

We want you to love your hair purchase. If for any reason you don’t, please review our return and exchange policy below:

Return Policy

  • We have a 7-day return window, starting from the day you receive your order.
  • To be eligible for a return, items must be:

    In the same condition as received (unworn, unwashed, and unused).

    With tags intact and in the original packaging.

    Accompanied by a receipt or proof of purchase.

To start a return, email us at neriescollections@gmail.com. Returns sent back without authorization will not be accepted.

Damages & Issues


Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable & Final Sale Items

Some items are non-returnable, including:

  • Custom or special orders (personalized items).
  • Wigs, frontals, closures, and caps (for hygiene and safety reasons).
  • Hair care products & consumables (all sales final).
  • Hazardous materials, flammable liquids, or gases.

If you’re unsure whether your item qualifies for a return, contact us before purchasing.

Exchanges

We allow exchanges under the following conditions:

  • The item is in unused condition with tags and original packaging.
  • The exchange request is made within 7 days of receiving your order.
  • Proof of purchase is provided.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • If approved, your refund will be issued to your original payment method.
  • Please allow additional time for your bank or credit card provider to process and post the refund.

FAQ'S

Are there options for free shipping?

Yes — we offer free shipping within Canada on all orders over CAD $250.

For orders outside Canada, standard international shipping fees apply and will be calculated at checkout.

Do you offer any discounts?

Yes! We occasionally offer discounts and special promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and exclusive offers.

What're your standard shipping times?

Within Canada: 5–10 business days


International: 10–20 business days (depending on location)

Please note that processing times may vary, and you’ll receive a tracking number once your order ships.

What's the standard quality of your wigs?

Single Donor Wigs: Premium 100% human hair from a single donor. With proper care, they last 6–7 years, maintaining natural shine, strength, and smooth cuticles.


Virgin Hair Wigs: Unprocessed, 100% natural human hair. These wigs last 3–4 years with proper care, offering soft, healthy, and versatile styling.


Remy Chinese Hair Wigs: High-quality cuticle-aligned hair sourced from China. These wigs last 1–2 years, providing a smooth, natural look with manageable maintenance.

ABOUT US

Home of Premium Hair Extensions

HOW WE STARTED

Founded in 2015 by Abbie Dapo, Neries Hair was created with a clear vision: to provide women worldwide with authentic, ethically sourced, premium-quality hair that inspires beauty, confidence, and individuality.

We proudly serve women of African, African American, and Caribbean heritage, offering extensions and wigs that enhance natural beauty for every occasion. Our hair is sourced directly from ethical single donors, ensuring natural cuticle alignment, minimal processing, and long-lasting quality.

At Neries Hair, our promise is simple: luxury hair without compromise. From Raw Vietnamese and Virgin hair to our premium wig collections, every piece is designed for durability, elegance, and timeless style.

What began as a passion has grown into a trusted global brand—but our mission remains the same:

✨ To deliver luxury hair you can trust, with authenticity and integrity at the core of everything we do.

Nerieshair Blog

  • Essential Wig Care Tips to Make Your Investment Last ✦

    Investing in a premium wig from Neries Hair means investing in confidence, beauty, and long-lasting quality. But just like natural hair, wigs require proper care to maintain their shine, bounce, and durability. Here are five expert tips to help you get the most out of your wig:

    1. Gentle Detangling

    Always use a wide-tooth comb or your fingers to detangle. Start from the ends and work your way up to avoid breakage.

    2. Wash with Care

    Use sulfate-free shampoos and conditioners to preserve the hair’s natural cuticle alignment. Wash sparingly—about every 8–10 wears—to prevent product buildup without stripping natural shine.

    3. Air Dry for Longevity

    Avoid high heat. After washing, gently blot with a microfiber towel and let your wig air dry to keep its natural texture intact.

    4. Use Heat Sparingly

    If styling with heat tools, always apply a heat protectant spray. Overuse of heat can shorten the lifespan of your wig.

    5. Store Properly

    Keep your wig on a wig stand, mannequin head, or satin bag to maintain its shape and protect it from dust.

    ✨ With these simple steps, your curly, bouncy, or wavy Neries Hair wig will stay fresh, vibrant, and ready to wear whenever you are.

  • When shopping for premium hair extensions or wigs, you’ve probably come across the terms “Raw Hair” and “Virgin Hair.” While both are popular in the luxury hair market, they are not the same—and knowing the difference will help you choose the right investment for your style and lifestyle.

    At Neries Hair, we specialize in both, so let’s break it down for you.

    What is Raw Hair?

    Raw hair is the purest and most natural form of human hair you can buy.

    • Sourced directly from single donors with no chemical processing.
    • The cuticles are intact and aligned in one direction, giving a natural look and preventing tangling.
    • Hair textures remain true to their origin—straight, wavy, or curly—without steam or chemical alterations.
    • With proper care, raw hair can last 6–7 years or more, making it the most durable and authentic option.

    ✨ Best for women who want authenticity, longevity, and natural beauty.

    What is Virgin Hair?

    Virgin hair is unprocessed human hair that has not been dyed, bleached, or chemically treated.

    • It comes from one or more donors and is collected in bundles.
    • While still high-quality, virgin hair may undergo light steam processing to achieve uniform textures (like body wave, deep wave, or loose curls).
    • It is more versatile for styling and coloring than processed synthetic hair.
    • With proper care, virgin hair typically lasts 3–4 years.

    ✨ Best for women who love versatile styling and want a balance of quality and affordability.

    Which Should You Choose?

    • Choose Raw Hair if you want the most authentic, long-lasting, and natural option.
    • Choose Virgin Hair if you want a versatile, slightly more budget-friendly choice with beautiful styling flexibility.

    At Neries Hair, we proudly offer both Raw Vietnamese hair and Virgin hair collections, ensuring you find the perfect match for your lifestyle, budget, and beauty goals.

    ✨ No matter which you choose, our promise remains the same: luxury hair you can trust.
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  • NeriesHair

    Welcome to Neries Hair! Discover premium, 100% human hair wigs and bundles designed to celebrate your unique beauty. From sleek, straight strands to voluminous curls, our luxurious, long-lasting collection lets you shine with confidence and effortless style.